IT Managed Services

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The flux in economic equations in recent times is predicted to repeat itself. There is a genuine challenge amongst organizations to retain IT budgets and simultaneously meet peaks and troughs in demand. The problem is restricting personnel requirements can inhibit work during peaks and the presence of excess personnel affects spend during troughs. In order to balance these extremes, flexibility in delivering IT services is clearly the need of the hour.

Our IT managed services comprise of comprehensive, integrated suite of services to manage a client’s business operations as a single entity-with single point-of accountability. Our shared risk and reward model can eliminate the inflexibility and risks associated with traditional fixed cost services, allowing you to only pay for services that you receive.

The key value proposition for our IT service is to deliver an ‘expected level of output at predictable costs’ with continuous improvements and proactive value additions. As a leading managed services company, we can help lower your contractor liabilities, improve service levels and reduce operational costs by a significant margin.

Through our innovative partnership model and transition methodologies, we allow our clients to maintain as much or as little control over their IT operations and infrastructure as they wish.

 

What We Offer for Managed Services

Our managed services can be categorized into following areas:

 

Engineering Support

Complicated technical projects are what drives IT engineers. Let Opuli’s team of engineers analyze, implement, and manage your infrastructure. Our engineers will tackle any task, from a single server implementation to a multi-location or cloud based implementation. Our team will handle your technical challenges so that you can focus on driving your business.

*We provide engineering support services both remotely and onsite.

 

24/7 Helpdesk Support

Things happen. Whether it’s a pesky pop up or a completely failed workstation, IT issues are inevitable. What truly makes a difference is how your company recovers. A responsive and accurate Remote Support team can mean the difference between an hour and a week of lost productivity. When you partner with Opuli’s IT Managed Services, your staff can focus on their jobs, instead of IT headaches. Our team of Sri Lanka based Remote Support experts can provide round-the-clock support to ensure your business is operating at peak efficiency.

*We provide 24/7 helpdesk support services both remotely and onsite.